Reaching Therapia is straightforward, whether you’re a participant, a family member, or a support coordinator with a question. Call, email, or send an enquiry through the intake form on the website, and a member of our Melbourne-based team will get back to you directly, not through an automated queue. We’ll ask a few questions about what you’re looking for, clinical assessments, therapy supports, positive behaviour support, or training, so we can point you to the right person straight away. Most enquiries get a response within one business day. Whether you’re just exploring options or ready to book, there’s no wrong way to start the conversation. Getting in touch is the first step toward support that actually fits.
Therapia is based in Melbourne, with our team delivering support across the city and into regional Victoria where needed. Many of our services happen away from a clinic entirely, at home, at school, or out in the community, wherever the support actually needs to happen. For appointments that do require an in-person visit, our location is easy to reach and set up to feel welcoming rather than clinical. We work with participants right across Melbourne’s suburbs, so distance from the CBD rarely rules anyone out. If travel or accessibility is a concern, let us know when you get in touch and we’ll work around it. Wherever you’re based in Melbourne, reaching the right support shouldn’t be the hard part.
Referrals to Therapia can come from a GP, paediatrician, support coordinator, or directly from a participant or their family, there’s no single required pathway. If you’re referring on someone’s behalf, we’ll ask for the relevant NDIS plan details and any existing reports so we can assess fit quickly. Self-referrals are just as welcome; you don’t need a formal letter to start the conversation. We’ll talk through what’s funded in the current plan and where our services can realistically help. For participants who don’t yet have a plan in place, we can point you toward the right first steps. Every enquiry gets a genuine assessment of fit, not just a slot filled in a calendar.
Most people contacting Therapia for the first time have similar questions: what’s funded under the NDIS, how quickly support can start, and whether we cover their part of Melbourne. We’ve answered the most common ones below, covering referrals, funding categories, service areas, and what to expect from a first appointment. If your question isn’t covered here, that’s exactly what our team is for, reach out directly and we’ll give you a straight answer. We’d rather you ask before booking than find out partway through that a service isn’t the right fit. Clear answers upfront save everyone time, especially when a plan review is time-sensitive. Take a look through the questions below, and get in touch if anything’s still unclear.
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